CANCELLATION AND REFUND POLICY
Trip Reservations and Final Payments
Freshwater Journeys accepts reservations on a first-come-first-served basis. Guaranteed reservations are made only by full payment of the stated reservation fee. This fee reserves your snorkel adventure, wetsuit, snorkel, snorkel mask, neoprene gloves and neoprene socks. Our river snorkeling trips are designed for ages 10 & up, however, exceptions can possibly be made upon request.
It is extremely important to arrive on time at the designated pick-up site. Your necessary arrival time is 45 minutes prior to your trip. If you are late, you and your group risk being left behind. Because Freshwater Journeys incurs the same expenses whether you are part of the snorkeling adventure or not, there will be NO REFUNDS for late arrivals.
Cancellations & Refunds
For a FULL REFUND minus a $30 administration fee, a request for cancellation MUST be made at least 7 days prior to the trip by contacting us at firstname.lastname@example.org or calling. However, a full refund will be provided for trips cancelled within 7 days of the trip "only' if the spot can be filled. If the spot cannot be filled, the balance will not be refunded. Our refund policy includes trips booked within 7 days of the trip.
Trip Changes and Trip Refunds
Our trips run rain or shine! However, for our snorkeling tours, too much rain will limit visibility and more importantly increase water depth and water velocity. Freshwater Journeys monitors rivers and sections of rivers, and are very cautious when it comes to safety. We reserve the right to cancel, OR change locations, of any trip deemed too dangerous for our guests, or when the river lacks enough visibility to see the riverbed. Cancellations may be made at the last minute, and the trip will either be rescheduled or a full refund will be provided at the customer’s request.
Trip Cancellation Insurance
We understand life happens. Circumstances such as sudden illness and emergency situations may arise and force you to either cancel your adventure with us after the refund deadline or be unable to finish your snorkeling adventure. We at Oxbow River Snorkeling suggest you consider cancellation insurance to protect you, your family, and your friends from financial loss. There are several cancellation insurance companies available, including www.travelexinsurance.com, who offer policies that cover trip cancellation.
Risks and Responsibilities
Participating in any outdoor activity exposes you and your group to many unforeseen variables that may cause harm. No matter how carefully each trip is planned and executed, it contains many variable risk factors. It is possible for your to become injured, or for you to die, no matter what outdoor activity you choose. Whether you are hiking, backpacking, canoeing, kayaking, snorkeling, mountain bike riding, or just driving a car, there are many variables that can at any moment become a disastrous reality. Freshwater Journeys does not assume liability for injury or illness to you; and you will be asked to read and sign a “Medical Release and Assumption of Risks and Responsibilities Form” prior to your trip. Also, please keep in mind that Freshwater Journeys trips have rules designed to minimize risk, but in no way can prevent every element of risk from becoming a reality. It is also your responsibility to the river environment while on your trip, to adhere to the laws and rules regarding organisms, especially federally endangered species or federal species of concern. For example, It is imperative that you do not flip rocks or try and hold or collect fishes or amphibians. There is a permit process with the department of Maryland Fish and Wildlife that covers these issues.